FAQ

Find answers to commonly asked questions.

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General

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How do you pronounce ROEMY?
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Where does the name ROEMY originate?
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Is ROEMY Australian Made?
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Can I return my fragrance if it doesn’t suit me? 
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What makes ROEMY safe?
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do you have tips for choosing the right fragrance?
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Who develops ROEMY products?

Ordering

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What is your refund or return policy?
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Do you ship internationally?
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What payment methods does ROEMY.com accept?
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Will you give payment details to third parties?
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Are ROEMY orders tracked?
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How long will my order take to deliver?
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Can I change my order once I’ve placed it?
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How much does shipping cost?

PRODUCT

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Is ROEMY vegan and cruelty free?
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What makes your packaging eco-friendly?
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How should I store my fragrance?
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How long will my fragrance last stored? 
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How should I wear my fragrance?
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Are ROEMY fragrances parfums and what does that mean?
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Why aren’t all ROEMY ingredients natural?
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Is it safe to fly with ROEMY fragrances?
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Will you be selling in the US, Europe or Asia soon?