FAQ

General

>
How do you pronounce ROEMY?
>
Where does the name ROEMY originate?
>
Is ROEMY Australian Made?
>
Can I return my fragrance if it doesn’t suit me? 
>
What makes ROEMY safe?

>
How can I choose the right perfume?

>
Who develops ROEMY products?

Shipping and Returns

>
What is your refund or return policy?
>
Do you ship internationally?
>
What payment methods does ROEMY.com accept?
>
Will you give payment details to third parties?

Orders

>
Are ROEMY orders tracked?
>
How long will my order take to deliver?
>
Can I change my order once I’ve placed it?
>
How much does shipping cost?

Product and Packaging

>
Is ROEMY vegan and cruelty free?
>
What makes your packaging eco-friendly?
>
How should I store my fragrance?
>
How long will my fragrance last stored? 
>
How should I wear my fragrance?
>
Are ROEMY fragrances parfums and what does that mean?
>
Why aren’t all ROEMY ingredients natural?
>
Is it safe to fly with ROEMY fragrances?

>
Will you be selling in the US, Europe or Asia soon? 
>
Do you ever run sales?
Have an unanswered question? Email us at info@roemy.com and we’ll be happy to assist.